Dear {Name},
I received your letter apologizing for {incident/behavior}. Thank you for accepting responsibility.
As you know, I was deeply hurt by both your words and actions. It means a lot to me that you didn’t try to place blame elsewhere.
I’m glad that you’re taking steps to {briefly describe improvement needed}. I’d be willing to talk to you after {period of time or progress}.
Sincerely,
{Name}
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Index of letter of apology templates