Dear {Name},
I have received your written apology for {incident/error/misstep/etc.}.
Thank you for taking responsibility for your actions.
You asked what you could do to make amends. After consulting with {parties or entity}, I suggest the following:
{remedy}
{remedy}
{remedy}
{remedy}
If you are willing and able to take these steps, I see no reason you won’t be {forgiven/reinstated/etc.}.
Sincerely,
{Name}
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Index of letter of apology templates