Dear {Business owner or manager},
Thank you for reaching out with an apology for {incident}. I appreciate that you, as {owner/manager}, realize the significance of the transgression and are taking responsibility.
It’s true that I {incurred expense/was inconvenienced/etc.}. I appreciate and accept your apology, along with the {gift card/credit/free item/etc.}.
I especially appreciate that rather than blame others, your company is reviewing its policies and procedures to prevent this from happening again in the future.
I’m willing to give your business another chance.
Sincerely,
{Name}
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Index of letter of apology templates