Dear {Name},
On {date} you purchased {product} from {Company Name} for {amount}.
It has come to my attention that you were charged twice for this product due to a {computer error, server problem, administrative misfile, etc.}. I apologize for the mistake and deeply regret the inconvenience this may have caused you.
Attached is a corrected copy of your invoice, for a total of {amount}. We will {update the computers, retrain the staff, etc.} to ensure that this error does not happen again.
Please accept this {gift card, discount, promotional product} as an apology on behalf of me and {Company Name}.
Sincerely,
{Name}
Download this apology letter template — free!
Formatted and ready to use with Microsoft Word, Google Docs, or any other word processor that can open the .DOC file format.
Index of letter of apology templates