Apology To Rebuild Trust Business

Dear {Name},

Thank you for speaking with me {on the phone/at the store/etc.}. I am writing to further emphasize my regret regarding {product/service/etc.}. We fell short, and I want to ensure that it doesn’t happen again.

As part of our efforts to rebuild trust with you, as well as customers with similar experiences, we at {Business Name} have vowed to:

{action}

{action}

{action}

{action}

Please feel free to reach out to me personally if you have further suggestions for how we can better meet your expectations in the future.

Thank you for your patronage. Again, I’m so sorry that your experience with {Business Name} was not more positive.

Sincerely,

{Name}

Index of letter of apology templates