Dear {Mr./Mrs. Name},
I would like to apologize for the rude and unprofessional way you were treated at our establishment on {date}. Such behavior is completely against the philosophy with which I run my business, and I'm sorry that you received anything less than our best.
The employee responsible has been let go, and I can assure you that such an encounter will not be tolerated in any capacity at {Company}. As a token of my apology, please accept this {coupon/credit/gift card/etc.}.
Sincerely,
{Name}
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