Dear {Mr./Mrs. Name},
Thank you for bringing our attention to Order # {Number}. We apologize for shipping the wrong item to you and acknowledge the mistake. We are shipping out your order per your exact specifications [attached] today. It should arrive no later than {date}.
Included in this envelope is a return label. Please attach it to the original packaging and send the product and all of its accessories back to our facilities. No postage is required. Please return the incorrect item within {number} days.
Thank you for your feedback and again, we apologize for the error.
Sincerely,
{Sender}
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Index of letter of apology templates