Dear {Mr./Mrs. Name},
I am writing this letter to apologize for any misconceptions, negative reactions or hurt feelings that were caused by anything I might have said or done. In both my professional and private life I strive to be courteous, considerate and respectful. I am truly sorry if you felt that you were treated in any other fashion.
I hope that we can work past this miscommunication and return to a mutual relationship of trust and respect.
Sincerely,
{Sender}
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