Dear {Name},
As manager of {business}, I wanted to reach out to you personally to apologize for the behavior of {staff member}. Their {actions/behavior} does not reflect our company's values at all, and this staffer is being dealt with appropriately. Instead of {what happened}, they should have {other action}.
By way of compensation, I'd like to extend the offer of {free or discounted service or item}. I know it doesn't make up for how you were treated, but please accept this small gesture as a symbol of my regret.
I hope that this incident doesn't keep you from giving us another chance. Please feel free to reach out to me if you need any further assistance. My direct line is {number}.
Sincerely,
{Name}
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Index of letter of apology templates
