Dear {customer},
I am writing to apologize on behalf of {Company Name} for the poor quality of the {item} you ordered {details such as date, order number, etc.}.
The product should have {function/condition}, and we fell short. Please know that we strive to ensure that every item that leaves our {store/warehouse} meets our high standards in terms of quality.
Along with our regrets, please accept {remedy such as refund, replacement, credit, etc.}.
Don’t hesitate to reach out to me if you have questions or need further assistance. We appreciate having you as a customer.
Sincerely,
{Name}
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Index of letter of apology templates