Dear {Name},
I am extending the {school’s/district’s} most sincere apologies to you and your family. Your child should not have {been contacted by the military/appeared on campus social media/had their contact information included in directory/etc.} As you indicated in your email, you as parents indeed opted out of the sharing of this information.
As a district, we take student privacy very seriously. As a result of your experience, we have scheduled a meeting to determine how this breach occurred and how to prevent it from happening again, with any student.
Please let me know if you have any questions or wish to discuss this further.
Sincerely,
{School or District Official}
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Index of letter of apology templates