Dear {Name},
It is with deep regret that I write to acknowledge that indeed your privacy was breached as a result of your interaction with our business. After looking into your complaint, we discovered that this unacceptable occurrence was the result of {rogue employee/careless handling of trash/holes in electronic security/etc.}.
As a business, we take customer privacy very seriously. As a result of your experience, we have reviewed our policies and procedures and are implementing steps to prevent this from happening again, to you or any other customer.
Please let me know if you have any questions or wish to discuss this further.
Sincerely,
{Business owner or manager}
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