Dear {Name},
We are checking in to update you on the status of your order, and to apologize for the delay in shipping. Your items are now due to arrive {time frame}. You will receive a tracking number as soon as the package has shipped.
Unfortunately, worldwide supply chain and staffing issues have been amplified during high-volume holiday periods, including {holiday/season}. We understand how frustrating this must be for you and others awaiting deliveries.
We hope you forgive this disruption in delivery. We pride ourselves in customer service, and we regret falling short.
Please don’t hesitate to reach out to our customer service team if you require further assistance or updates. Our current turnaround time is {time frame}.
Sincerely,
{Name}
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Index of letter of apology templates