Apology For Delay Due To Volume Of Orders

Dear {Name},

I’m writing to apologize for the delay in fulfilling your order. We did not foresee the volume of orders that we are now receiving and have fallen short of your expectations. The good news is your items have shipped and are now due to arrive {time frame}. The tracking number is {number}.

You may have seen recent coverage of our company in media outlets such as {examples/links}. While we are proud of the recognition, increased awareness has resulted in an increase in orders.

To accommodate the higher volume of orders, we have {added another production line/hired more staff/etc.}.

Thank you so much for patronizing our business and for spreading the word about our products.

Sincerely,

{Name}

Index of letter of apology templates