Dear {Name},
Please accept my deep regrets for serving you a meal with {ingredient}. At our restaurant, we take great pride in accommodating patrons with {ingredient} allergies, and I'm sure our reputation is why you placed your trust in us. We failed you that day, and there is no excuse.
I have called a meeting of my entire kitchen and wait staff to review our procedures to ensure that this never happens again. I realize that exposing you to this allergen was more than an oversight or inconvenience; our error put your health at risk.
I am so grateful to hear that you have recovered from the allergic reaction. Everyone on my staff had you in our thoughts and prayers. I hope you received the {flowers/balloons/cards} we sent.
If you can bring yourself to trust us again, it would be my honor to extend to you and your family the offer of {number} of complimentary meals. We hope to see you at our establishment again in the future.
Sincerely,
{Name}
Download this apology letter template — free!
Formatted and ready to use with Microsoft Word, Google Docs, or any other word processor that can open the .DOC file format.
Index of letter of apology templates